channel islands competition regulatory authority

Consumer Information

Guidance on Complaints

If you are unhappy with the service you have received from your airline or shipping company, you should contact them directly and escalate to Ports of Jersey if necessary. The JCRA does not regulate airlines and shipping companies directly.

Ports of Jersey Complaints Process
If you are unhappy with the service you have received from Ports of Jersey you should contact Ports of Jersey in the first instance to register a complaint.  

Unresolved Complaints
If your complaint remains unresolved or you are dissatisfied with the outcome, you can take the matter to the JCRA. The JCRA will progress the complaint in whatever manner it considers appropriate.

Nothing in this scheme is intended to prevent a customer from seeking resolution through the courts.

Complaints Departments


CICRA Complaints Contact

For advice and information contact:

Jersey Competition Regulatory Authority
2nd Floor, Salisbury House
1-9 Union Street
St Helier

to contact us via email,

to contact us by phone, tel: +44 (0) 1481 711120

wai compliant

CICRA would like to thank VisitJersey, VisitGuernsey, The States of Alderney and Sark Tourism Committee for their kind permission, allowing CICRA to use images of the islands to illustrate our website. CICRA wishes to credit Gareth Hughes for his image of the Alderney Breakwater.