CICRA receives a number of complaints and matters of concern raised by licensees or members of the public. Many of these are dealt with without a need for investigation. In some cases CICRA will undertake to investigate matters further either formally or informally. This webpage provides an overview of those cases that either arose in 2015 or where there are matters that remain outstanding. Accountability and transparency are key principles of good practice in regulation.The cases below and their current status is intended to inform parties of progress consistent with those principles.
It is important to note that an investigation by CICRA does not necessarily mean that the licensee has contravened its licence or other regulatory requirements. Not all investigations will result in CICRA finding that there have been breaches of licence conditions or other regulatory requirements.
There may be circumstances where it is not appropriate to publish a case in order to avoid compromising the investigation or confidential information. Where this is the case an entry will not appear on this page.